Customer stories

Trusted by 2,400+ businesses worldwide

From solo founders to regional chains, businesses of every size use Textcanon to reach their customers at the right moment, every time.

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Real results, real businesses

Detailed breakdowns of how customers use Textcanon to drive measurable outcomes.

E-commerce · Skincare

Maison Verte

+34% revenue
in 90 days
The challenge

Maison Verte was relying entirely on email for post-purchase follow-ups. Open rates had fallen to 12%, and abandoned cart recovery was almost nonexistent.

The solution

They switched abandoned cart flows and post-purchase upsell sequences to Textcanon SMS. Personalised messages triggered within 15 minutes of cart abandonment.

The result

Revenue attributed to SMS campaigns grew 34% in the first quarter. Abandoned cart recovery rate went from 4% to 23%. Average order value increased by €12.

"We had no idea how much money we were leaving on the table with email alone. Textcanon changed that overnight."

Claire Fontaine — Founder, Maison Verte
Restaurants · 8 locations

Grillmaster Group

4.2× ROI
on every campaign
The challenge

Grillmaster ran 8 restaurant locations and struggled to fill tables on Tuesday–Thursday evenings. They had 6,200 loyalty programme members but no way to reach them directly.

The solution

Textcanon's segment-based campaigns let them message members near each location with personalised offers on slow nights. Automations triggered on birthdays and anniversaries.

The result

Their slow-night cover rate increased by 28%. The birthday automation alone generates an average 4.2× ROI per message sent. Total opt-out rate remained below 0.3%.

"Our loyalty members actually look forward to our texts now. It's a completely different relationship than we had with email blasts."

Daniel Osei — Head of Marketing, Grillmaster Group
Fitness · SaaS + In-person

Apex Fitness

−41% churn
within 6 months
The challenge

Apex had 11,000 app subscribers and a serious churn problem. Users who didn't log a workout in 7 days had a 62% chance of cancelling within the next 30 days.

The solution

They integrated Textcanon's API with their app data. An automated re-engagement flow sends personalised texts to users approaching the 7-day inactivity threshold.

The result

Churn dropped 41% in 6 months. The re-engagement SMS series reactivates 34% of at-risk users. Annual recurring revenue impact: over €280,000.

"The API integration took one afternoon to build. The churn reduction started showing up within the first week."

Sam Torres — CTO, Apex Fitness

Industries we serve

Textcanon is built for businesses with real audiences. Whatever your vertical, the tooling adapts to your workflow.

E-commerce

Abandoned cart recovery, post-purchase flows, flash sales, and restock alerts.

Restaurants

Table reminders, loyalty rewards, slow-night fills, and special event invites.

Real Estate

Viewing confirmations, new listing alerts, and follow-up sequences for leads.

Fitness

Class reminders, re-engagement flows, membership renewals, and milestone nudges.

SaaS

Trial expiry warnings, onboarding nudges, feature announcements, and churn prevention.

Healthcare

Appointment reminders, prescription pickups, and care follow-up messages.

What our customers say

Unedited feedback from businesses using Textcanon every day.

"Deliverability is genuinely excellent. We've used four other SMS platforms and Textcanon is the only one where we never have to question whether messages got through."

Priya Mehta
Email & SMS Lead · Luxe Home Goods

"The compliance tools saved us weeks of legal back-and-forth. TCPA consent capture and opt-out handling are built in and just work."

James Whitfield
Director of Marketing · CityCare Clinics

"I set up our entire abandoned cart sequence in about 40 minutes. The automations editor is intuitive without being dumbed down."

Sophie Larssen
Head of Retention · Nordic Threads

"Support is remarkably responsive. We had a question about international number formatting on a Sunday and got a proper answer within an hour."

Kwame Asante
Operations Lead · Volta Coffee

"Our open rate on SMS campaigns is consistently above 95%. The ROI calculation isn't even close. SMS via Textcanon is our best-performing channel."

Elena Greco
CMO · Bellissimo Jewellery

"The Zapier integration connected Textcanon to our existing tools in minutes. No developer required. We're triggering messages from form submissions, purchases, everything."

Raj Patel
Growth Marketer · Stackify HQ

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